Management Routine
Structured meetings and regular briefing updates are critical to the success of a janitorial program. It keeps all stakeholders current on all key matters and enables them to resolve issues in a proactive manner.
Supplier meeting schedules, content and attendees vary based on the the size of the account, service frequency and business vertical.
It is vital to review the relevant Standard Operating section to ensure that these are established and fully aligned to individual account / site requirements.
1. Sample Routine Schedule
JAN-030 - Ver 1.1 (Apr 23)
Description/Purpose
Frequency
CBRE Attendees
Supplier Attendees
Weekly Touchpoint
As required to discuss and or resolve operational matters and concerns
Weekly-As required
Regional Cat Lead
Regional Acct Director / Resident Manager
Monthly Business Review - Mission Critical Accounts
To review key KPI's and work completion or sign off records for key areas.
Touch on project updates, scheduling and issue summaries as well as Continuous improvement updates and new business
Monthly-15 working days after month end
Regional Cat Leads
Regional Acct Director and / or Resident Account Director
Quarterly Business Review
A high level business review of the previous quarter in summary. Focus to be on KPI's, HSE, survey results and any red flags issues. Additional agenda items include updates on site staffing project work, scheduling and continuous improvement updates
Quarterly-15 working days after quarter end
Regional Cat Leads and Regional Director
Other leads as required
Regional Acct Director and / or Resident Account Director as well as Exec Director
Other leads as required
Semi and Annual Business Review Scheduled by Global Procurement Solutions Lead for all Strategic and Preferred Suppliers
Agenda items include Supplier Partner Executive Summary, Dash Board Performance, Business Updates, ESG, Safety and Risk Mitigation, Joint Business Growth Plan, CBRE Business Updates
Every 6 to 12 months
Procurement Solutions Leadership, Sector Directors, Account Leads, Facility Managers and other leads as required
Executive Leadership, Regional Acct Director and / or Finance Director and other leads as required
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